Services

As a business owner there really isn't much worse than getting a lead and then losing them when they call you and have a hard time getting through. With our professional voice services we can help make sure that your clients are met with a professional and friendly greeting every time they call. Custom voice messaging can help drive a client to the right department, or just let them know services that you offer while on hold. Marketing research shows that this is an invaluable service to help close that potential lead and adds credibility to your small or medium sized business.

Here are a few of the voice services we offer:

- Custom on hold Message - includes client consultation; will work directly with your customers to create the scripts for their messages, expert scriptwriting, state of the art recording studio, professional voice talent, wide selection of royalty-free background music. Will deliver the finished recording directly to you via audio file. Turn key custom message on hold recording.

• One Recording - $200.00 each

Package Recordings

• Quarterly (4) recordings - $100.00 each ($400 total)
• 6 Recordings - $90.00 each ($540 total)
• 12 Recordings - $75.00 each ($900 total)

- IVR or Voice Prompt Recordings - includes client consultation; will work directly with your customers to create the scripts for their voice prompts, expert scriptwriting, state of the art recording studio, professional voice talent, Will deliver the finished recording directly to you via audio file. Turn key custom message on hold recording.

• One to Four recordings - $50.00 each
• For more than four recordings - email contact@surge1marketing today for a custom package.

Surge1 Marketing offers these solutions to help your clients feel more comfortable and to learn more about your products and services. Some of the ways that this can help:

• Make the right impression - the first time and every time. Although you may try to handle every call as quickly as possible, you may often find there is no choice but to put your callers on hold for short periods of time, or have your auto attendant guide them through the calling process. By leaving them in silence or listening to the radio while on hold, or offering them less than professionally recorded voice prompts, even the most legitimate company may sound unprofessional. With custom on-hold message and voice prompts, you will enhance your company image.
• Maximize your telephone's marketing potential. Let your telephone be used as a marketing tool. You can provide customer service information, educate and inform callers about your company, answer often asked questions, direct them to your website, and promote and cross-sell products and services...all while speaking to a captive "one on one" audience.
• Reduce caller hang up. According to research, on-hold messages have been shown to reduce caller hang-ups while on hold by 75%. And 88% of callers preferred "on-hold" messages to other options
• Increase revenues. Research has shown that 16 to 20% of callers actually inquire about and make purchases based on information heard while on hold.
• Quarterly updates. We will update your message quarterly to reflect new products and services.